Something not working, or a question the App doesn’t answer? Get in touch — a real person reads every message.
Email us
Response time
Within 1–2 business days, Monday to Friday.
In the App
Settings → Contact Support opens a message pre-filled with your app version.
Before you write
Including these details lets us answer on the first reply instead of the third:
- The email address on your account.
- Your device and OS version (for example, iPhone 14, iOS 18.2).
- The app version, shown at the bottom of Settings.
- What you were doing, what you expected, and what happened instead.
- A screenshot, if the problem is something you can see.
Common questions
I forgot my password
Tap Forgot password on the sign-in screen and we’ll email you a reset code. If it doesn’t arrive within a few minutes, check your spam folder before writing to us.
My clients or formulas aren’t showing on my other device
Both devices need to be signed in to the same account and online. Open the App on the device with the missing records and pull down to refresh. If they still don’t appear, email us before re-entering anything — we can usually find the records.
I want to cancel my subscription
Subscriptions are billed by Apple or Google, so they are cancelled in your store account: iOS — Settings → your name → Subscriptions. Android — Play Store → profile → Payments & subscriptions. Refunds are handled under Apple’s and Google’s policies, not ours.
I want my data, or I want it deleted
Email us from your account address and we’ll send you an export. To delete everything, use Settings → Delete Account in the App — it is permanent and cannot be undone. See the Privacy Policy for what deletion covers.
I deleted a client or formula by mistake
Deleted records are recoverable for a short window before they are permanently removed. Contact us as soon as you notice and tell us roughly when it was deleted.
Reporting a security issue
If you have found a vulnerability, email connect@colorformulavault.com with the subject line “Security”. Please give us a chance to fix it before disclosing it publicly.